Privacy Policy

Short version: We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.

Long Version: In this document, ‘we’ refers to Prison Phone Ltd and its representatives. ‘You’ refers to visitors to our website and our customers.

Who is responsible for your data?
Our data protection officer and company owner is Cheri Moore. The data protection officer is responsible for making sure that your data is stored and processed safely. You can contact them on 02071279128 or via email at [email protected]

Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services as a Telecoms Supplier. This includes your name, contact details, and IP address It also includes all information provided during our sign up process which may also include names postcodes and telephone numbers of people that you list on your service package. It is your responsibility to ensure that everyone whose details are entered during our sign up process have given consent and understand that their data will be stored in order to service your account with us and may also be passed over to relevant authorities should they be requested. We also need to store your details for tax and insurance reasons.

We only store or process data which you have given directly to us and which we need to run our business.

How long will we keep your data?
We may need to keep your personal details until up to 6 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from us.

Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.

Some of the services we use will also store a copy of your data. For example, our email provider Fasthosts, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.

We do not sell or give your data to any third parties for their marketing purposes.

Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of arequest under the RIPA legislation, a tax audit, or to prevent fraud.

How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services. However please note that only the main account holder can request details of the data we hold on that account, service users listed under a family package must request their data through the registered email address that we hold related to that account.

Your right to deletion
If you were previously a customer of ours or a member of a family package, we might need to hold onto some of your data for tax, insurance or legal reasons. Otherwise we will happily comply with your request as best we can.

How can you opt in or out of our marketing messages?
We very rarely send marketing messages to our customer and we NEVER contact a family package member if they are not the registered main account holder. However, you can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.

How does our website use cookies?
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors. To Read more on PrisonPhone Cookies please click here

How do you make a complaint about our use of your data?
The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.